Store Policy
Customer Care
At Solsiva, customer satisfaction is at the heart of everything we do. We are committed to providing high-quality, sustainable products and a smooth shopping experience for every customer. If you have questions about our products, orders, shipping, or policies, our customer care team is here to help.
You can reach us anytime by email, and we will do our best to respond promptly. Whether you need assistance selecting the right products, tracking an order, or resolving an issue, we are dedicated to providing reliable support and ensuring you feel confident when purchasing from our store.
If you have any questions or concerns, please contact us at:
Email: info@solsiva.com
Response Time: Typically within 24–48 business hours
Your trust means everything to us, and we appreciate your support in choosing sustainable solutions.
Privacy & Safety
At Solsiva, we respect your privacy and are committed to protecting your personal information. Any information collected through our website is used solely to process orders, improve customer experience, and communicate important updates regarding your purchases.
When you place an order, your payment information is processed securely through trusted third-party payment providers. We do not store or have access to your full credit card details. Personal information such as your name, email address, and shipping details is used only to fulfill orders, provide customer support, and send order confirmations or shipping updates.
We will never sell, rent, or share your personal information with third parties for marketing purposes. Your data is handled with care and protected using industry-standard security practices to ensure a safe shopping experience.
Wholesale Inquiries
Solsiva proudly supports businesses that are looking for sustainable alternatives to traditional disposable products. Our eco-friendly bagasse tableware and food packaging solutions are ideal for restaurants, cafés, catering companies, food trucks, retailers, and distributors seeking environmentally responsible products.
We offer competitive wholesale pricing and bulk ordering options for businesses of all sizes. If you are interested in carrying Solsiva products or placing a larger volume order, we would love to work with you.
For wholesale inquiries, partnership opportunities, or bulk pricing information, please contact us at:
Email: [your email address]
Our team will be happy to assist you and provide the information you need to bring sustainable products to your customers.
Payment Methods
We currently accept the following payment methods:
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Credit Cards
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Debit Cards
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PayPal
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Offline Payments (available for approved wholesale or bulk orders)
All online payments are processed through secure payment gateways to ensure your information remains safe and protected.